B.L.U.E
This Refund and Cancellation Policy governs the transactional logistics between users, independent contractors, and Diamond Duke Corporation (“Company,” “BLUE,” “we,” “our,” or “us”). By organizing a relocation booking through our marketplace app, you explicitly accept these financial protocols.
BLUE acts exclusively as an algorithmic marketplace matching clients with independent relocation professionals. All payments are securely parsed via Stripe and processed immediately upon confirmation of the booking parameters to secure contractor availability timelines.
To protect independent contractor allocations, cancellations are restricted by time-threshold parameters:
Full or partial transaction returns are evaluated exclusively under the following performance variances:
Refund structures will not be initialized for circumstances stemming from user-side actions, including:
Because contractors are independent business entities, any physical item damage or loss must be claimed through our specialized platform mediation portal within 48 hours of service completion. Diamond Duke Corporation will actively review metadata logs, photographs, and statements to settle appropriate partial ledger adjustments.
Approved transaction reversals are instantly dispatched back to the original funding instrument. Depending on your financial institution’s network architecture, funds generally settle within 5 to 10 business days.
We reserve the structural right to alter these processing terms at any point to meet updated merchant bank requirements or dynamic platform modifications.
For immediate claim evaluations, forward your transactional reference tokens here:
Email: info@bluerelocationspecialist.com