Refund & Cancellation Policy

1. Financial Core

BLUE acts exclusively as an algorithmic marketplace matching clients with independent relocation professionals. All payments are securely parsed via Stripe and processed immediately upon confirmation of the booking parameters to secure contractor availability timelines.

2. Cancellation Parameters

To protect independent contractor allocations, cancellations are restricted by time-threshold parameters:

• Greater than 48 Hours: Cancellations made more than 48 hours before the scheduled logistics window incur no structural penalties.
• 24 to 48 Hours: Cancellations made inside this matrix window are subject to a 20% system-disruption fee.
• Less than 24 Hours: Cancellations executed within 24 hours of the logistics deployment are subject to a 50% late-stage cancellation penalty to compensate assigned contractors.

3. Refund Eligibility Nodes

Full or partial transaction returns are evaluated exclusively under the following performance variances:

• The assigned independent contractor completely fails to appear within the confirmed logistical timeline window.
• Verified platform or payment processing infrastructure errors result in redundant, duplicate card transactions.
• Severe Force Majeure events making logistical execution legally or physically impossible.

4. Non-Refundable Variables

Refund structures will not be initialized for circumstances stemming from user-side actions, including:

• Providing incorrect physical coordinate routing, address parameters, or inaccurate inventory volume counts.
• Delays caused by property managers, leasing locks, or restricted site access at origin/destination points.
• Dissatisfaction with subjective contractor demeanor, provided that core logistical operations were safely completed.

5. Marketplace Disputes

Because contractors are independent business entities, any physical item damage or loss must be claimed through our specialized platform mediation portal within 48 hours of service completion. Diamond Duke Corporation will actively review metadata logs, photographs, and statements to settle appropriate partial ledger adjustments.

6. Processing Framework

Approved transaction reversals are instantly dispatched back to the original funding instrument. Depending on your financial institution’s network architecture, funds generally settle within 5 to 10 business days.

7. Policy Adjustments

We reserve the structural right to alter these processing terms at any point to meet updated merchant bank requirements or dynamic platform modifications.

8. Resolution Channel